Contact Us
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. If your enquiry relates to a specific platform — for example, Spinblitz, Crown Coins, Lone Star, or any other operator listed on this site — please include the name so we can point you to the right person or the right page.
We're an independent review resource, not a casino operator. That means we can't process redemptions, verify your identity, adjust your account balance, or resolve disputes over Sweeps Coins prizes. Those matters sit entirely with the platform you played on. If you're having trouble with an account, the fastest path is usually the operator's own support channel or the terms and conditions page you agreed to when you signed up.
What we can help with
- Corrections to game libraries, welcome offers, or eligibility details shown on our pages
- Feedback on how we rate and rank sweepstakes casinos, including the criteria we use
- Suggestions for platforms we haven't yet covered
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Reports of broken links, outdated promotions, or inaccurate state-availability notes
What we can't help with
- Account access, password resets, or identity verification on a specific casino site
- Redeeming Sweepstakes Coins or checking the status of a prize claim
- Legal advice on whether a particular platform is permitted in your state
- Refunds, billing disputes, or chargebacks tied to a coin purchase
For those, contact the platform directly through the support link in your account, or check the terms you accepted when registering. If you're unsure whether an operator serves your state at all, most sites list eligible and excluded states directly on their sign-up page — that's the most current source, since availability can change.
Before you write to us about a specific offer
Welcome offers, daily login rewards, and promotional Gold Coin or Sweepstakes Coin amounts can change without much notice, and editorial ratings reflect our own research rather than a guarantee of outcome. If you think something we've published no longer matches what an operator is offering, tell us the platform name and the page you saw it on — that's usually enough for us to check and correct it. We periodically review our listings, most recently as of 2026, but operator terms move faster than any static page can track in real time.
Responsible play and account concerns
If you're reaching out because play has become stressful rather than entertaining, our Responsible Gambling page has resources worth reading before you contact any operator's support line. We're not a substitute for professional help, but that page can point you toward the right kind of support.
Site policies and background
For questions about how this site operates, who's behind it, or how we approach reviews, see our About Us page. If your question is about the legal wording that governs use of this site, our Terms and Conditions page covers that in full. And if you landed here looking for options outside the sweepstakes model entirely, our page on non-GamStop casinos covers a different category of site altogether.
A note on what this site is — and isn't
Sweepstakes Casinos is an independent comparison and review resource covering sweepstakes and social casinos. We don't operate any of the platforms we write about, and we don't process payments, redemptions, or account changes on their behalf. Sweepstakes casinos run on a dual-currency promotional model — typically Gold Coins for casual play and Sweepstakes Coins that may be redeemable for prizes under each operator's own rules — and availability varies by state, since some jurisdictions restrict or prohibit this model. Any commercial relationships we have with the operators we list don't influence how we rank or describe them; our ratings reflect our own research into game libraries, welcome offers, and redemption terms as published by each site.
If in doubt about whether a particular contact matter belongs with us or with an operator, email us anyway and describe what happened — we'll point you in the right direction even if the answer is "that one's on them."